The New DStv 24/7 WhatsApp Self-Service – See How To Use ItMarch 30, 2019
Africa’s top leading entertainment company, MultiChoice, today announced the launch of its WhatsApp self-service. The twenty-five-year-old PayTv company, after launching the DStv Now App which let’s users stream tv online has shown once again that it understands the role of technology and is embracing it to provide the best service for its subscribers.
With the WhatsApp self-service, DStv subscribers can now upgrade their subscriptions, fix error codes, make payments and even rent Box Office movies, all by themselves.
The WhatsApp self-service guarantees minimal wait time and low hassle as it provides an easy to use, convenient way of communicating in a format, customers are already comfortable with.
It enables DStv to quickly and directly respond to customers as well as offers a phenomenal entry point for jumping on to the messaging bandwagon for customer service.
“We place our customers at the heart of everything we do and what this means is anticipating how to make their experience at our touch points hitch-free. This milestone is proof that we are serious about seeking innovative ways to improve customer experience on a continuous basis”. Says CEO of MultiChoice Nigeria, John Ugbe.
Email and telephone are still the most commonly used customer service tools. But messaging apps are the perfect solution to increase customer satisfaction and loyalty.
How To Use The DsTv Self Service
To use the service,
- Simply add +234 908 236 8533 as a contact
- Then type “Hi” to connect
You can check your balance, fix errors, change package, and make payment.
This is definitely a good move by the company. DStv’s WhatsApp self-service will be convenient and accessible since the users spend quality time on WhatsApp.